Terms and Conditions for Individuals

The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. Separate rules apply for group reservations over 5 persons. The hotel reserves a right to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality or additional services require so.

BOOKING AND CONFIRMATION

When making a reservation at Hotel Punkaharju, we ask you to provide the following information:

  • Name of the booker
  • email address
  • telephone number
  • the number of participants
  • accommodation, restaurant, activities or custom sauna services
  • Date of arrival
  • Date of Departure
  • the estimated time of arrival
  • payment method

A booking confirmation can be delivered in writing to

The booking will be confirmed via email. All bookings are subject to availability and are not confirmed until written confirmation has been provided.

Only a person over the age of 18 is allowed to make a reservation. The adult making a reservation for a person under the age of 18 will be held responsible for the minor, whether he or she accommodates with the minor or not. An underage person travelling alone will need a letter of consent signed by a guardian. The letter has to include the minor’s name, birthday and dates of arrival and departure. The name and contact information of a guardian are also required. 

OTHER CONDITIONS 
For compelling reasons, Hotel Punkaharju has the right to transfer the booking to another accommodation of at least the same level after consulting the subscriber. Hotel Punkaharju reimburses the subscriber for the direct costs of the transfer. Hotel and Forest Cabins reservations are not subject to the package travel act. Hotel reservations are regulated by the accommodation and catering act. The hotel may deviate from these terms and conditions, in which case the different terms and conditions will be stated separately when booking.

Hotel Punkaharju hotel rooms and Forest Cabins

CHECK-IN will be starting from 15.00 on the day of arrival.

CHECK-OUT will be starting from 8.00 until 12.00 on the day of departure.

Children staying in the same room with adults pay extra person price, 20 EUR/night, in all room categories.

Baby cot delivered to room on request, 20,00 EUR/stay. 

PAYMENT

Hotel Punkaharju accepts the most common credit/debit cards. The hotel is not obliged to accept foreign currency, vouchers, cheques or credit/debit cards unless the hotel has volunteered to do so.

In case the reservation has not been paid in advance it should be settled upon arrival at the hotel by cash or credit card. When reserving a room the hotel is entitled to approve and charge international credit cards. A reservation fee may be charged to the credit card as a prepayment. This will be deducted from the final bill. If the hotel has not made an approval for prepayment from your credit card, the hotel is entitled to require a deposit for additional services such as minibar. The amount of deposit may vary among hotels, being the total deposit sum between 50–150 €.

GUEST BEHAVIOUR IN THE HOTEL

We follow good manners and hotel rules at the hotel. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.

For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed.

CANCELLATION CONDITIONS 

The booking made by the subscriber is binding. However, the customer may cancel the booking.

Cancellations must always be made in writing to  in which case Hotel Punkaharju will charge the cancellation as follows, depending on the the time of cancellation:

  • The room can be cancelled until 16:00 on the day prior to arrival without a fee.
  • During summer season (June-August) the room can be cancelled two (2) weeks before arrival without a fee. Cancellation 13–0 days before the start date of the booking – cancellation costs are 100 % of the value of the booking.
  • No-show reservations will be charged as its full amount
  • It is possible to make individual booking changes within a group booking 7 days before the arrival date

INSURANCES

We recommend travel insurance for our customers in case of possible exceptional situations. The hotel is not obliged to accept cancellations without cancellation fees, e.g. on the basis of a medical certificate or the like.

FORCE MAJEURE

Hotel Punkaharju has the right to cancel the reservation for compelling reasons, force majeure (the hotel is unable to provide the services it has promised due to, for example, a strike, fire, water damage, natural disaster, state of war, etc., which makes it difficult for Hotel Punkaharju to operate).

COVID-19 RELATED CANCELLATION POLICY 

Cancellation and rescheduling terms of bookings are always assessed based on the valid official restrictions and instructions by the relevant Authorities. Hotel Punkaharju may require relevant documentation and official proof e.g. travel documents / flight tickets/ medical document.

THE BOOKING CAN BE RESCHEDULED WITHOUT EXTRA CHARGES WHEN: 

  • the borders of the departure country/town/region of the customer are closed by the government at the time of your departure which would prevent the travelling
  • the Finnish borders or relevant towns/regions are closed by the Finnish government which would prevent the travelling
  • there are quarantine procedures in place in Finland or in the country of the departure of the customer at the time of departure / arrival date which would prevent the travelling

Please notice that all reservations will be considered as no-show reservations and will be charged as its full amount unless information and documents requested by Hotel Punkaharju at least 48 h prior to arrival and approved by us.

WE WILL NOT REARRANGE/POSTPONE/REFUND: 

  • if a customer voluntarily decides not to travel out of fear of COVID-19
  • if a customer is not capable to travel for being diagnosed with COVID-19 or any other medical condition. Compensations in these cases must be claimed from personal travel insurance
  • if the transportation of the travel is cancelled or rescheduled
  • cancellations made in breach of the terms and conditions of this document

Hotel Punkaharju holds the right to keep the possible pre-payment for the rescheduled reservation.

HOTEL PUNKAHARJU IS LOOKING FORWARD HELPING YOU! 

CONTACT INFORMATION: 

CONTACT NAME: Hotel Punkaharju

ADDRESS: Punkaharjun Harjutie 596

CITY: Punkaharju (SAVONLINNA)

POSTAL CODE: 58450

COUNTRY: FINLAND

EMAIL: 
PHONE: + 358 15 511 311 (Sales Team)